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  2. Services

For you - comprehensive services, all in one place. Our Customer Service Center is here to support you.

Providing you with a comprehensive range of services relating to our products is of great importance to us. You plan, produce, process, manufacture, create, build, innovate, optimise production processes and plan your plant maintenance.

We offer you all the solutions you need to do this in one place. In our Customer Service Center, we will assist you with all matters relating to the overall maintenance of your production plant. In doing so, we are able to ensure that you can continue to use your Tool-Temp temperature control and cooling units for a long time to come.

What we can do for you
Are you looking for a high level of product safety, consistent product quality, a high degree of equipment availability and would like to minimise downtime? Are you responsible for the energy management of your production? Do you want basic maintenance at a consistent level? Do you want to ensure a long service life for your production?

If these questions apply to you, then you’ve come to the right place. Our Customer Service Center will answer your questions and resolve your issues. Our range of services is designed to meet your various needs relating to the life cycle of your production plant in a suitable and customised way.

Regular maintenance of your temperature control and water cooling units by our specialist servicing staff ensures that your production plant will work perfectly and extends the overall service life of your production plant. Every production and manufacturing process is impacted differently by ageing and natural wear and tear – and this depends on the prevailing production conditions in place.

Your one-stop solution – the Tool-Temp Customer Service Center
In order to ensure that you can focus on your production activities without worry, our Customer Service Centre offers a comprehensive range of services designed to make your job easier and positively impact the longevity of your production plant.

Advantages for you at a glance

  • Regularly serviced temperature control units / coolers / chillers.
  • Up-to-date information about your production equipment.
  • The safety of your production plants is ensured and improved.
  • The service life of your plant is increased.
  • Greater planning security in your production activities.
  • Targeted and rapid processing and response times when repairs are required.
  • Cost-intensive downtimes can be significantly reduced through preventative maintenance.
  • Our service will be tailored to suit your individual and specific application scenario.
  • Access to knowledge of temperature control and cooling.
  • Solutions in one place.
  • Trained employees on your side.

Would you like further information or a general consultation? We would be happy to answer all of your questions and make you an offer that will meet all of your requirements.

Please contact our Customer Service Center. We can assist you with technical matters relating to your temperature control and water cooling equipment. We can offer you reliable, competent and personalised support to ensure you also have proactive assistance when you need it most.

Services we can offer you – an overview

  1. Servicing Work / Service Agreements: Do you want regular and ‘predictive’ maintenance of your temperature control units / cooling units?
  2. Repair Service / Spare Part Services: Fast and uncomplicated: We support you in case of unexpected failures.
  3. Maintenance and Revisions / Equipment ‘health check’: Are you looking for maintenance and revision work on your temperature control and cooling units within a defined time window?
  4. Units – Leasing & Rental: Do you need additional production capacity at short notice?
  5. Units – Commissioning: Do you want a competent commissioning?
  6. Planning and designing proper equipment performance: Do you want security in the design and choice of equipment?
  7. Training & Workshops: Do you want your maintenance staff to be trained appropriately?